Mortgage Postcard Scam
What are these postcards, and who is sending them?
We have been made aware of a postcard scam asking customers to call a number about a time-sensitive matter on their mortgage. These postcards (which come in a variety of colors) are being sent to consumers all around the country.
Please be aware that this is a scam and did not come from the Bank of St. Croix, or any financial institution. There is a small disclaimer in the bottom right corner indicating the sender is “not affiliated with, sponsored by, and loan information not provided by the Bank of St. Croix.” It does further state that the information was provided by “H. W. C.”
How did the postcard senders get my information?
At the Bank of St. Croix, we’re committed to protecting our customer’s personal information. We would never send you a postcard requesting that you call us regarding your mortgage. Likewise, we do not sell or otherwise distribute it to non-affiliate third parties.
However, some information about mortgages, regardless what lender the consumer works with, is public record. That’s how someone like this may obtain your contact information. Do note that the account number listed does not match yours; this should immediately alert you to the likelihood of this being a scam.
What if I call the number on the postcard?
We advise our customers NOT call the number listed. Calling the number may connect you with a real person, or it may connect you to automated recording prompts. Regardless, do not offer them your personal information.
What should I do if I get this postcard?
The best thing to do is disregard the postcard. Dispose of it however you would any other junk mail you receive. In addition, please contact a Customer Service Specialist at 1-800-280-8280 should you have additional questions.
If you would like to take further action, consider filing a complaint with your State’s Attorney General’s Consumer Protection Division.