1.
How do I log in for the first time?
Go
to www.bankofstcroix.com
and click on the Internet Banking tab. On the Internet Banking page,
scroll to the bottom and click the “New User” link.
Fill in your account number, the amount of your last deposit and
the primary account holder’s (this is the person listed first
on your account statement) Social Security Number (SSN). If you
are registering a business account, the system will want the business
Tax ID Number (TIN) instead of a personal SSN.
2.
What is the amount of my last deposit?
The
amount of your last deposit is the one posted last on our system.
If you made multiple deposits in one day, you may need to call us
to find out which one was actually processed last. Also, some electronic
transactions do not register as the kind of “deposit”
transactions Internet Banking requires. If you do not know the amount
of your last deposit or the system is rejecting your amount—please
call our phone banking number (340-773-5025) or a customer service
representative (340-773-8500) to obtain the correct figure.
3.
What is my User ID?
Your
User ID is the account number you used to register the first time.
The zeros at the beginning of the account number are irrelevant—you
may either use them or leave them off.
4.
Why do I only see some of my accounts when I log on to Internet
Banking?
When
you register for Internet Banking all the accounts tied to the same
primary SSN or TIN used will display. If you are a signer on accounts
with a different primary SSN or TIN, they will not automatically
display. If you need access to accounts that do not automatically
display, call us at 773-8500 and ask to speak with someone in the
Internet Banking Support area. We will add the additional accounts
to your profile after verification of ownership.
5.
Can I transfer money between my accounts?
Yes.
This feature requires a manual set-up by someone in our Internet
Banking Support area. Call 773-8500 and ask to be transferred to
someone in Internet Banking Support. There is no charge for this
service.
6. How do I pay bills online?
Our
Bill Pay service is available by request. Call 773-8500 and ask
for someone in the Internet Banking Support area. There is a fee
for this service of $5.00 per month. This fee includes 10 bills,
and each bill paid after the first 10 is $.50.
7.
How does Bill Pay work?
Bill
Pay allows you pay bills or individuals from your computer without
needing checks or stamps for mailing. Once you have set up your
list of payees, you can choose the dollar amount and date you would
like to have a bill or individual paid, and it is guaranteed to
be paid on time. You can also set up re-occurring bills (car payments,
mortgage, gym fees, etc.) to be paid automatically each month without
any manual intervention from you needed. Bill pay uses a combination
of electronic and paper debits to pay your bills—the method
of payment is determined by your payee.
|
